How do we measure the overall business value delivered by IT….?
So back to the world of enterprise IT and how it delivers higher business value to the enterprises……
If we define businee value in terms of reduced cost , reduced risk, increased revenue, reduced cycle time, increased customer satisfaction, increased employee satisfaction and increased brand value….
Does a holistic measurement of this exist?
Has anyone out there figured out exactly how to measure the overall impact of the annual IT spend on the value delivered to business (in terms of these parameters) ?
I am looking for a method, a framework, a score card, a tool…
Please drop a note..or a comment…to share your thoughts.